FIH is committed to building a resilient and sustainable supply chain by fostering long-term and stable partnerships with suppliers to jointly enhance operational efficiency and sustainability competitiveness. Through risk assessment and audit mechanisms covering economic, environmental, and social dimensions, we help suppliers strengthen their management capabilities, mitigate operational risks, and implement sustainable development practices.
FIH requires all suppliers to comply with applicable local regulations and the FIH Supplier Social and Environmental Responsibility Code of Conduct. Environmental protection, business ethics, and ESG requirements are fully integrated into our procurement management processes. We adopt a management approach based on compliance, risk assessment, audit verification, and continuous improvement, regularly reviewing supplier performance and working collaboratively to drive sustainable growth throughout the supply chain.
In 2025, FIH conducted ESG audits of 74 key suppliers using the RBA Validated Assessment Program tool, identifying a total of 101 improvement opportunities. Suppliers achieved a corrective action completion rate of 97.3%. By the end of 2025, we had also completed anti-corruption and anti-bribery audits for 364 suppliers. Moving forward, FIH will continue to strengthen supply chain governance and integrity management to promote a more sustainable and responsible value chain.
We value feedback from every customer and have established a robust complaint handling process to ensure the continuous refinement of our product and service quality. Upon receiving a complaint, the relevant business unit immediately verifies the information, reviews the manufacturing process, and conducts a root cause analysis (RCA). If the issue is substantiated, we implement remedial measures and track the effectiveness of the improvements. All complaints are fully documented and integrated into our continuous improvement mechanism.
During 2025, we received a total of 0 complaints related to products or services. FIH’s success in maintaining high quality standards and strong customer trust.