FIH is committed to building a resilient and sustainable supply chain by fostering long-term and stable partnerships with suppliers to jointly enhance operational efficiency and sustainability competitiveness. Through risk assessment and audit mechanisms covering economic, environmental, and social dimensions, we help suppliers strengthen their management capabilities, mitigate operational risks, and implement sustainable development practices.
FIH requires all suppliers to comply with applicable local regulations and the FIH Supplier Social and Environmental Responsibility Code of Conduct. Environmental protection, business ethics, and ESG requirements are fully integrated into our procurement management processes. We adopt a management approach based on compliance, risk assessment, audit verification, and continuous improvement, regularly reviewing supplier performance and working collaboratively to drive sustainable growth throughout the supply chain.
In 2025, FIH conducted ESG audits of 74 key suppliers based on the RBA Validated Assessment Program (VAP) audit standards, identifying 101 nonconformances, all of which have been 100% corrected. As of the end of 2025, we had completed anti-corruption and anti-bribery audits of 364 suppliers cumulatively, and we will continue to strengthen supply chain governance and integrity management.
We value feedback from every customer and have established a robust complaint handling process to ensure the continuous refinement of our product and service quality. Upon receiving a complaint, the relevant business unit immediately verifies the information, reviews the manufacturing process, and conducts a root cause analysis (RCA). If the issue is substantiated, we implement remedial measures and track the effectiveness of the improvements. All complaints are fully documented and integrated into our continuous improvement mechanism.
In 2025, we received no complaints related to products or services, demonstrating FIH’s continued commitment to high quality and strong customer trust.